Support
Medix is the clinic operating system behind your practice's records, schedule and patient communication. If something is wrong, this is how you reach the people who build it.
Product support
Questions, problems, or something behaving unexpectedly — write to us from the email address on your Medix account so we can find your workspace. We read everything.
Security and privacy reports
If you believe you have found a vulnerability, or a way patient data could be exposed, tell us directly and privately. Please do not open a public issue or test against clinics that are not yours.
Accounts and billing
Subscription, plan and invoice questions — include your clinic name. If your subscription runs through the App Store or Google Play, the charge itself is managed by Apple or Google, and we can help you find the right place.
What support covers
We support the Medix product: access, configuration, data questions, and defects. We cannot give medical advice, and we cannot change clinical records on a clinic's behalf — the audit trail is only worth something if nobody edits around it.